Vikas
Panchal
Sitecore CMS developer and Microsoft Power Platform specialist at Crowe UAE. I build automation systems, data dashboards, and write about technology, productivity, and the tools that make work smarter.
What I Work With
Experience
Present
Managing Crowe UAE and Crowe Kuwait websites on Sitecore CMS while building internal automation tools using the Microsoft Power Platform — including ticketing portals, project management systems, Power BI dashboards, and AI-powered workflows.
Nov 2022
Conducted structured web research and data collection to support business development, building a foundation in digital research and information management.
Key Projects
End-to-end automated support ticketing system replacing unorganised email threads. Includes assignment notifications, resolution alerts, user ratings, and Power BI analytics.
Saved 500+ hoursProject tracking system for the VAT department with automatic invoice notifications to the Accounts team, daily deadline summaries, and a Power BI workload report.
Zero missed billingsComprehensive Power BI dashboard tracking the full sales pipeline — won/lost deals, average closure time, proposal values, and team performance metrics.
Full pipeline visibilityAutomated generation and delivery of offer and renewal letters for the HR team, handling 100+ letters per month entirely without manual effort.
25+ hrs saved / monthRecent Articles
All articles →A practical breakdown of the automation flows I built at Crowe UAE — from form submission capture to bulk email workflows — and the real hours they saved.
How I replaced a chaotic email-based IT support process with a fully automated ticketing system built entirely within Microsoft 365, saving 500+ hours for a team of 7.